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FOOD SERVICE AMBASSADOR

Serves in a variety of capacities in the kitchen, patient/resident dining room, and patient rooms.  The position interacts with employees, residents, and guests on a regular basis, providing food items and customer service.  Responsible for assisting the dietary department in courteous and prompt food service. Serving meals, maintaining the highest level of sanitation, while demonstrating knowledge of modified diets, sanitation, and the highest level of customer service at all times.

Qualifications

  • High school degree or equivalent
  • BLS certification required
  • Food Service experience preferred

General Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the general knowledge, skill and / or ability required:

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of organization.
  • Ability to add and subtract two-digit numbers and to multiply and divide with 10s and 100s.
  • Ability to perform these operations using units of American money and weight measurement, volume and distance.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.

Equipment, Tools and Materials

  • Telephone system
  • Cash Register
  • Information Systems
  • All food preparation equipment

Security and Access

Will have access to confidential information and abides by the organization’s privacy policies and regulations concerning this information.

Essential Job Duties & Responsibilities

  1. Assists in the food preparation and food service to residents, personnel, and guests.
  • Prepares appetizing food by methods that conserve nutritional value.
  • Serves food in the cafeteria, according to food service need.
  • Serves meals in proper portions and in a timely manner.
  • Serves modified diets according to master diet sheet.
  • Utilizes food in an economical fashion. 
  1. Assists in preparation of the resident dining room for food service.
  • Sets tables or other dining areas with attention to cleanliness and order.
  • Maintains current and accurate knowledge of assigned patients. 
  1. Maintains knowledge of food preparation and serving techniques to ensure that proper procedures are followed.
  • Distributes food ensuring that meals are delivered to the correct individuals and dietary orders, such as those for special diets, are followed.
  • Demonstrates ability to offer alternatives to menu as allowed on prescribed diet.
  1. Participates as an effective member of the Care Team
  • Responsive to patients’ needs at all times, during meal selection, tray delivery, rounds, and retrieval.
  • Resolves patient concerns or complaints immediately and/or reports to supervisor as appropriate.
  • Monitors and communicates any patient related problems or emergency situations to appropriate personnel, in a timely manner following departmental procedures. 
  1. Assists in stocking and maintaining supplies for the kitchen and dining room.
  • Assists with ordering and storage of groceries.
  • Stocks service stations with items such as ice, napkins, or straws. 
  1. Follows Infection Control policies pertaining to the Food Service Department.
  • Ensures proper washing and sanitizing of all dishes and cooking equipment.
  • Cleans tables, work surfaces and appliances.
  • Cleans floors in dietary by sweeping and mopping.
  • Ensures that sanitary standards and personal hygiene practices are followed at all times. 
  1. Performs other duties as assigned.
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Department: Dietary
Reports To: Kitchen Manager
FLSA Status: Non-Exempt
Base Wage: $14.00/hourly (additional salary commensurate with education and experience)
Benefits: Health, Dental, Vision, Life, and Retirement offered with Employer Contribution. Additional Voluntary Benefits offered for Full Time position.