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REGISTRATION SPECIALIST

Ensures patients and customers are processed in a professional, timely and efficient manner and accounts are created accurately and efficiently in order to optimize cash flow for hospital revenue, exceed customer expectations and comply with all state and federal regulations.

Qualifications

  • High school diploma or equivalent
  • Previous medical front office reception or related experience preferred
  • Experience with Excel and Word preferred

General Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the general knowledge, skill and / or ability required:

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of organization.
  • Ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s.
  • Ability to perform these operations using units of American money and weight measurement, volume and distance.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.

Equipment, Tools, Materials

  • Calculator
  • Fax, scanner, and copy machine
  • General office materials/supplies
  • Information Systems
  • Telephone system

Security/Access

Will have access to confidential information and abides by the organization’s privacy policies and regulations concerning this information.

Essential Job Duties & Responsibilities

  1. Interviews patient or representative to obtain required patient information.
  • Handles all patient admissions.
  • Performs account creation and registration tasks in accordance with established policies to obtain complete and accurate demographic and insurance information. Information is obtained via patient interview face to face, over the telephone or at the bedside.
  • Enters patient admitting information accurately into computer and routes printed copy to designated department.
  • Verifies insurance information and maintains a copy of current insurance card on file.
  • Obtains signed statement from patient to protect hospital’s interests.
  • Corrects patient addresses, insurance information and hospital service codes on patient files.
  1. Performs reception and Information desk functions.
  • Greets patients and all visitors in a friendly, professional manner.
  • Assists with answering questions and directing patients/ visitors to the appropriate area.
  • Performs telephone operating duties e.g., answering calls into the facility, transferring calls, managing phone contact lists, determining the accurate routing of incoming calls.
  • Verifies petty cash is balanced on a daily basis.
  1. Maintains patient accounts.
  • Processes payments and posts to patient accounts.
  • Assists with the maintenance of patient accounts.
  • Assists patients with questions about their accounts or other related questions and refers to the appropriate business office staff.
  • Prepares secondary claims for supplement insurance companies.
  • Scans all documents related to payment to the appropriate file on a daily basis.
  1. Performs other duties as assigned.
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Department: Haxtun Clinic
Reports To: Clinics Director
FLSA Status: Non-Exempt
Base Wage: $13.63/hour (additional salary commensurate with education and experience)
Benefits: Health, Dental, Vision, Life, and Retirement offered with Employer Contribution. Additional Voluntary Benefits offered for Full Time position.