Woman holding Phone

Helpful Information about Legitimate Calls, Billing Support, and Payment Options

Why Some Patients Are Receiving Billing Calls

Haxtun Health is committed to providing high‑quality care and clear communication about patient bills. As part of this commitment, we are improving how we communicate with patients about balances and available payment options.

Some patients may receive phone calls regarding balances related to previous visits. These calls are legitimate and are made on behalf of Haxtun Health.

Who Is Making These Calls

Haxtun Health works with David Capone Consultant Services (DCCS) to assist with billing follow‑up. Patients may be contacted when there is an unpaid balance, which often happens because insurance is billed first and any remaining patient responsibility—such as a copay or deductible—is determined afterward.

Calls are usually made in the evening for convenience, but never later than 7:00 PM. In some cases, calls may appear to come from a Haxtun Health phone number, though this may not occur with every call.

What the Calls Are About

The purpose of these calls is to help patients understand their balance and learn about available options. Depending on individual circumstances, patients may be offered discounts for paying a balance in full, flexible monthly payment plans, or information about assistance programs that may help reduce the amount owed.

These conversations are intended to provide support and clarity—not pressure.

Calls Before Upcoming Appointments

Haxtun Health is also working to improve transparency for upcoming visits. Some patients may receive calls prior to scheduled appointments to review expected out‑of‑pocket costs, such as copays or deductibles, and to discuss payment options. This helps patients plan ahead and avoid unexpected bills.

Questions or Need to Verify a Call?

We understand that scam calls are common and encourage patients to verify information if they have concerns. Anyone with questions about a call, their account, or payment options is welcome to contact the Haxtun Health Business Office at 970‑774‑6123.

Patient care and community trust remain top priorities, and we appreciate the opportunity to provide clarity.

Frequently Asked Questions

1. Why am I receiving a phone call from Haxtun Health (or someone calling on our behalf)?

You may be receiving a call because there is an unpaid balance related to a previous visit. This often happens when insurance is billed first and a remaining balance, such as a copay or deductible, is determined afterward.

2. Are these calls legitimate?

Yes. These calls are legitimate and are made on behalf of Haxtun Health.

3. Who is calling me?

Haxtun Health works with David Capone Consultant Services (DCCS) to help follow up on patient balances and provide billing support.

4. What is the purpose of these calls?

The goal is to help patients:

  • Understand their balance
  • Learn about payment options
  • Ask questions or get help if needed

These calls are meant to be helpful, not pressuring.

5. What kind of options might be offered?

Depending on your situation, you may be offered:

  • A discount for paying your balance in full
  • A flexible monthly payment plan
  • Information about assistance programs that may help reduce your balance
6. When will calls be made?

Calls are usually made in the evening to be more convenient, but never after 7:00 PM.

7. Why did the call show a Haxtun Health phone number?

Some calls may display a Haxtun Health number, but not all calls will appear this way.

8. Will I receive calls before my appointment, too?

Possibly. Some patients may receive calls before scheduled appointments to review expected out‑of‑pocket costs and discuss payment options. This helps avoid unexpected bills later.

9. What if I’m worried the call is a scam?

That’s completely understandable. If you’re unsure, do not share information. You can always verify by calling Haxtun Health directly.

10. Who do I contact with questions about my account?

Please contact the Haxtun Health Business Office at 970‑774‑6123. Our team will be happy to help.